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Welcome to 2021: A new normal? Or new era for CRM/CX/CE?

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  • Welcome to 2021: A new normal? Or new era for CRM/CX/CE?

    2021 is the year that new ways of interacting with new business models -- and transformed cultures -- are all vying for a place at the table. What are the themes? What kinds of frameworks, methodologies, use cases, rules of engagement, technological advances will be necessary? Paul Greenberg consults his crystal ball.

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